I have been trying to get help via the chatbot function of a certain airline. It is a very straightforward request, requiring minimum human effort and research to fulfil. After entering my name, I was told to ‘enter a valid name’. After getting my nominal validity rejected for a second time, the only option was to return to the main menu where the virtual assistant asked me what I wanted. Information, I typed. ‘Enter your name’, it commanded and so again I did just that. Then it told me to ‘enter a valid name’ again! If Kafka, Phillip K Dick, Edgar Allen Poe, or Harlan Ellison were alive they would have enough inspiration from the shenanigans of artificial non-intelligence to write ten thousand more novels each. Does anybody have the number of a time-travel agent offering one-way tickets back to 1980? Please PM if you do!
So went my gut-angry…
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